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Updating your email/web domain name

Below are some simple step-by-step instructions to help you update your email/web address to a new domain name in Account Manager.

If you experience any problems while trying to update your email/web address, please contact the Grapevine Technical Support team on 13 35 00 (option 3) and they will be happy to help you.

1) Log into Account Manager using your existing email address.
Login screenshot for Account manager
2) Once you have logged in, you will see a notification regarding the discontinuation of services. Click on the link to update your email/web address.
Services screenshot for Account manager
3) On the next screen, you will be asked to select a new domain name from the drop-down list. Once you have selected a new domain name, click "next".
Usage screenshot for Account manager
4) Then simply confirm the change by clicking the "Finish" button.
Billing screenshot for Account manager
5) To verify your new email address has been set up correctly, go to the "Users" tab and check the "User" and "Domain" details match the new email address you requested.
Sessions screenshot for Account manager
6) Remember to update your email client settings if you check and send email from a program on your computer (such as Outlook Express, Thunderbird or Mac Mail).
7) If you use a router, remember to update your login details. Please note that the Grapevine Helpdesk does not provide support for all routers, so refer to your router user manual, if required.
Grapevine support
13 35 00
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