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Grapevine National ADSL network Setup Guide

Below are the ADSL Home broadband set up guides for the following Modems that are supported by Grapevine.

If you experience any problems, please contact Grapevine Technical Support on 13 35 00 (option 3)

ADSL modems supplied and sold by Grapevine
IMPORTANT: Information about other telephone devices.
Unless there is a central house ADSL filter installed on your premises, any equipment sharing your ADSL telephone line, other than an ADSL modem must be connected to a telephone jackpoint via a microfilter. Examples of such non-ADSL equipment that MUST connect through a microfilter are:
  • Telephone handset
  • Fax Machine
  • Foxtel digital set
  • Back to base alarm
  • Dial-upModem (non-adsl)
  • Caller display unit
  • Other devices that have an integral modem
Failure to connect ALL non-ADSL equipment via a microfilter may result in loss of the data link whenever a call is made or answered. In many cases the link will also be lost when a call is received even if it is not answered.
Modem and phone with two way filter screenshot
Phone with filter screenshot
 
Grapevine support
13 35 00
helpdesk@grapevine.com.au
©2018 TransACT Capital Communications Pty Ltd
ABN 23 093 966 888 trading as Grapevine Ventures.

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