Grapevine frequently asked questions

3. Broadband on the TransACT network

3.1 What are the Grapevine terms and conditions?

These are the terms and conditions that you agree to when you sign up as a Grapevine customer. You must carefully read and agree to the Grapevine terms and conditions before signing up or using Grapevine.

View terms and conditions on the TransACT Network

3.2 Definition of plan inclusions

Below is an explanation of the inclusions for broadband plans on the TransACT network.

2 email addresses
Both with 1GB storage.All have anti-spam and anti-virus email filtering to protect you.

Usage alerts via email
We’ll notify you when your estimated usage reaches 75% and 100% of your monthly download limit.

Free plan upgrade
With Grapevine broadband plans there are no contracts. You can upgrade your plan at any stage for free. You can also downgrade your plan at any time for just $20. Please note that an upgrade is considered to be a change to a plan that’s cost is a greater dollar value each month.

Free connection
If you include your Grapevine plan in an ActewAGL and TransACT bundle you will receive a $20 account credit when your bundle has been accepted in our system. By bundling your services with ActewAGL and TransACT for 24 months, you can make some great savings. To find out about bundling, call 13 12 93.

Free helpdesk support
Grapevine’s helpdesk support line 13 35 00 is there to assist you.

Monday to Friday 8.00am to 9.00pm
Saturday and public holidays 11.00am to 7.00pm
Sunday closed

3.3 What are the benefits of Grapevine ISP plans on the TransACT Network?

Grapevine plans give you:

no contract.
fantastic data limit options.
shaping when your data limit is exceeded. No overruns.
ability to upgrade your plan at any time.
attractive pricing options.
Two 1GB email addresses.
anti-spam and anti-virus email filtering.
usage alerts via email.
activeSync available upon request.
helpdesk support.

3.4 Will my TransACT broadband account be set up automatically when I apply for Grapevine?

No. As a first step, you should contact TransACT to setup a broadband account. You can do this by calling TransACT on 13 30 61. Once your TransACT broadband account is established, you should then contact Grapevine and signup to one of our ISP plans to connect you to the internet. You can do this be calling Grapevine on 13 35 00 or completing your application online.

3.5 How do TransACT Network Residential plans work?

You can download between 10am and 2am (peak time) up to the monthly peak limit provided.

You can also download between 2am and 10am (off-peak time) up to the monthly off-peak limit provided.

If you ever reach your monthly download quota for a data type, that data type’s speed will be slowed to 128kbps for the remainder of the Download Measurement Period.

3.6 What is the difference between peak and off-peak times?

Peak times are associated with the portion of the day where we expect greater demands on our system and therefore greater use of our overall bandwidth.

Off-peak times, however, are when we expect the least demand on our system.

3.7 How can I tell if my connection speed has been capped?

Broadband plans on the TransACT Network:

You can check you service status in the Account Manager portal. To access it, please log in, then click on ‘TransACT Access’, then ‘Parameters’. A plan that has been shaped will have a ‘Shaping Policy’ of 128|128,72|72 or 72|64.

3.8 How can I upgrade to a new Grapevine broadband plan?

You can upgrade your current broadband plan at any time with no charge. For more information, contact us.

For plan downgrades, a $20 plan change fee applies.

Please note that an upgrade is considered to be a change to a plan that’s cost is a greater dollar value each month.

3.9 How do I set up my own modem to work with Grapevine broadband?

Please refer to the instruction manual supplied with your modem/router. Otherwise, you may need to contact your modem/router supplier.

3.10 What DNS (Domain Name Server) settings should I use?

Your DNS settings should be set to automatically retrieve the DNS information after connecting. If you are on the TransACT Network and would like to manually add DNS servers, our servers are: TransACT Network: 203.129.32.145 & 203.129.32.147.

3.11 Can I get a static IP address with Grapevine broadband?

If you are on a residential plan and you have not requested a static IP address, your IP address can change on a regular basis. Static IPs can be added to residential accounts for $2.20/month.

All business plans include a free static IP.