Grapevine - Grow your world

Quick Reference Guide

If you experience any problems, please contact Grapevine Technical Support on 13 35 00 (option 3)

ACT/Queanbeyan Connection settings

Router settings
  • Connection type: PPPoE
  • Encapsulation (MUX type): LLC
  • VPI: 8
  • VCI: 35
  • MTU: 1492 (1500)
  • Username: username@grapevine.com.au
TransACT and Grapevine will not be able to provide specific configuration instructions for routers not supplied. If you have troubles setting up your router, please contact the router manufacturer.
Email settings
  • Email address: username@grapevine.com.au
  • Email login: Your full email address
  • Mail server type: POP3
  • Incoming mail server: pop3.grapevine.com.au
  • Outgoing mail server: smtp.grapevine.com.au
    You can access your email at any time by clicking on the Web Mail link on the Grapevine website
FTP settings
Other settings
  • Primary DNS server: 202.55.145.2 (Automatically assigned)
  • Secondary DNS server: 202.55.145.10 (Automatically assigned)
  • Proxy server: None (Direct connection to the Internet)

National Connection settings (excludes ACT/Queanbeyan)

Router settings
  • Speed Definition:
    • ADSL 256/64 kbps
    • ADSL 512/128 kbps
    • ADSL 1500/256 kbps
    • ADSL Open (^up to 8Mbps)
    • ADSL2+ (^up to 20Mbps)
  • Connection type: PPPoE
  • Encasulation (MUX type): LLC
  • VPI: 8
  • VCI: 35
  • MTU: 1492 (1500)
  • Username: username@grapevinenet.com.au
    ^ Denotes: Speeds listed are the theoretical maximum and is dependant on a number of factors such as quality of phone line, distance from the Telephone exchange and third party electromagnetic equipment operating near or along telephone lines.
  • Note: TransACT and Grapevine will not be able to provide specific configuration instructions for routers not supplied. If you have troubles setting up your router, please contact the router manufacturer.
    Common manufacturer contact details:
    Apple 13 36 22
    Belkin 1800 235 546
    DLink 1300 766 868
    Netgear 1300 361 254
    Linksys 1800 605 971
    Netcomm 02 9424 2059
Email Settings
  • Email address: username@grapevinenet.com.au
  • Email login: Your full email address
  • Mail server type: POP3
  • Incoming mail server: pop3.grapevinenet.com.au
  • Outgoing mail server: smtp.grapevinenet.com.au
    You can access your email at any time by clicking on the Web Mail link on the Grapevine website
Other settings
  • Primary DNS server: 202.55.145.2 (Automatically assigned)
  • Secondary DNS server: 202.55.145.10 (Automatically assigned)
  • Proxy server: None (Direct connection to the Internet)

Dial-up Access

Phone Numbers
  • ACT residents: (02) 6162 8611
  • Username: Your full email address (example: username@grapevine.com.au)
Email settings
  • Email address: Your full email address (example: username@grapevine.com.au)
  • Email login: Your full email address
  • Mail server type: POP3
  • Incoming mail server: pop3.grapevine.com.au
  • Outgoing mail server: smtp.grapevine.com.au
Other settings
  • Primary DNS server: 202.55.145.2 (Automatically assigned)
  • Secondary DNS server: 202.55.145.10 (Automatically assigned)
  • Proxy server: None (Direct connection to the Internet)
    *Grapevine uses a TransACT Communications phone number for dialup customers. We recommend that you confirm with your phone service provider the call charges to access our dialup number before using the service.

Personal Web Space

Web address
  • What is my web address?
    http://grapevine.com.au/~username or http://grapevine.net.au/~username (depending on your email address).
Building your site
  • Learn how to write in HyperText Markup Language (HTML). To do this you need a text editor such as Notepad (included with all versions of Windows. You can get it by clicking Start, then Programs, then Accessories.
  • Use an HTML editor. These work very much like word processors or desktop publishing packages. They are very good for beginners, but you don't have quite as much control over how the page appears - a good example is Microsoft Frontpage.
Uploading to your site
Once you’ve built your website, you need to upload it to your web space. Some HTML editors will do this automatically for you.

Alternatively you use an FTP (File Transfer Protocol) client.
  • SmartFTP
  • WS-FTP
  • CuteFTP
Here are the key details to use when using FTP:
  • FTP address: ftp.grapevine.net.au
  • Username: <full email address>
  • Password: <same as your connection password>

Web hosting

DNS Settings
  • Name Server 1: ns1.grapevine.com.au
  • Name Server 2: ns2.grapevine.com.au
Control Panel
  • Location: https://<domain>:8443/
  • Username: Domain
FTP settings
  • FTP server: ftp.<domain>
  • FTP username: Please contact us if you need this information
Mail settings
  • Incoming (POP3) server: mail.<domain>
  • Outgoing (SMTP) server: mail.<domain>
  • Webmail: http://webmail.<domain>
 
Grapevine support
13 35 00
helpdesk@grapevine.com.au
©2018 TransACT Capital Communications Pty Ltd
ABN 23 093 966 888 trading as Grapevine Ventures.

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