Support
Welcome to Grapevine support. Often the answer to your problem can be found by consulting our knowledge base, or frequently asked questions (FAQs).
Otherwise you can contact our friendly support staff using our online enquiry form or by email (support@grapevine.com.au). Please enter as much detail as possible, and we'll get back to you.
Our email response targets are:
- next business day for a response to your initial email
- within two business days for assistance on the issue.
Phone support
If you require phone support, please contact the Grapevine Helpdesk by phone during operating hours on 13 35 00.
Configure my computer
If you have lost or changed your dial-up settings and would like to have them automatically re-configured, click here.
Technical support
For further technical support information, click here.
Network status
Check network status for information on current or planned network events and outages.
Learn more about our Staying Connected program and how we can assist you if you're facing financial hardship and have difficulty paying your accounts.
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