Staying connected
Assistance during financial hardship
We're here to help
We understand that at times our customers may face financial hardship and have difficulty paying their bills.
That's why Grapevine, through the Staying Connected program, can help get you back on track by:
- offering support and information on choosing a payment plan that suits your unique needs and situation
- providing practical tips and advice on reducing your service usage
- offering referral to other agencies that provide assistance and support for those experiencing financial hardship.
While you are a part of the Staying Connected program we will ensure that your services are maintained and that you are formally protected from further debt recovery actions.
For more information, or access to our Staying Connected program, call 13 35 00.
Help from other organisations
There are other organisations that are able to help you stay connected.
-
Telecommunications Industry Ombudsman (TIO)
Provides assistance with payment arrangements for telecommunication services, including internet services.
Call 1800 062 058
-
Financial counselling services
There are many organisations that offer financial counselling services in the ACT and NSW.
- CARE Inc. Financial Counselling Service
Call 02 6257 1788
- The Salvation Army
Call 13 72 58
- St Vincent De Paul Society
Call 02 6282 2722
Your privacy is our priority
Our staff are experienced in treating matters of financial hardship with understanding and sensitivity and your privacy will remain our utmost concern.
All information will be kept confidential and in accordance with the privacy provisions of the Privacy Act 1988.