Getting around the website
Best settings for viewing the site
The website is best viewed in a resolution of at least 1024 pixels by 768 pixels. The following articles are available regarding how to change your screen resolution.
The Customer Centre panel is located on the right-hand side of the homepage. If you are an existing customer, you will find the most commonly used parts of the site.
General enquiry form – Contact us by using our online form.
Email – this gives you access to your email from a web browser (like Internet Explorer or Safari). If you would like some help regarding web mail, you can view the web mail user guide.
Account manager – You can review your usage, charges and manage account functions such as changing passwords.
Network status – This is where we will list issues that we may be experiencing with the network.
Technical support – Here you will find information on getting the best support.
Guides – This section contains guides on setting up your connection, email, and other service related activities.
FAQ – Answers to frequently asked questions.
You can search Grapevine website at any time using the Search box located next to the Customer Centre panel.
||- This icon represents a web page. You will be able to view this through your browser. External pages open in a new window. You can close or minimise the window at any time to return to the Grapevine website.
||- This icon represents a PDF file. In order to view PDFs you will require a viewer such as Adobe Reader.
For help in setting up your connection, your email, or performing account management functions – check out our guides.